All items can be returned or exchanged albeit unopened and unused. You are required to notify Divas Rhinestones within 10 days of your purchase by logging into your account dashboard and fill out a return request to put your return in motion. You will be provided with a RA # that you must include on your return. You will also be provided with the address to send your return to. Your return must be received by us within 14 days of the receipt of return authorization unopened and unused. Divas Rhinestones is not responsible for the shipping charges incurred for the returned merchandise and you will not be refunded the original shipping cost of the order. For returns you can either choose another item, or we refund your purchase price minus the shipping charge by means the purchase was initially made. If you have any questions or require any assistance please contact us at info@divasrhinestones.com or on our live help chat on our page.
SHIPPING
Divas Rhinestones will process and ship your order the next working day if all your items are in stock. If we receive your order over the weekend, the order will begin processing on the following Monday morning. Free Shipping within UK will be processed with Royal Mail or My Hermes, not insured and not trackable. Divas Rhinestones does not accept responsibility for parcels going missing if the FREE SHIPPING option is selected, or if the parcel has been sent out to the wrong address. We will ship out to the address you have entered at the time of your order. If you require parcel tracking please select the option 'Certified Mail', for the equivalent postal fees we incur we will ship your order with a courier and supply you with the tracking information.
Divas Rhinestones reserves the right to choose the shipping method of delivery.
SHIPPING RATES:
UK: 2-3 Business Days
Divas Rhinestones offers free shipping throughout the UK on all orders by Royal Mail/My Hermes which are uninsured and non trackable. We will have a proof of postage available upon request. With all items there is the possibility to have your order shipped with certified shipping for the equivalent postal fees we incur. The option can be selected during the ordering process. Divas Rhinestones won't accept responsibility for parcels going missing or have been send to a wrong address if the Free Shipping option is applied. We will sent the items to the shipping address as it's provided on the order.
Europe | 6-10 Business Days
We offer flat rate shipping of £5 for orders throughout Europe without tracking or insurance. There is the possibility to upgrade to certified shipping for a small fee. The option can be selected during the ordering process. Please be advised that International delivery will be between 6-10 business days from the shipment date. Divas Rhinestones won't accept responsibility for parcels going missing or have been send to a wrong address. We will sent the items to the shipping address as it's provided on the order.
Rest of the World | 8-21 Business Days
We offer flat rate shipping of £10 for orders throughout the rest of the world without tracking or insurance. There is the possibility to upgrade to certified shipping for a small fee. The option can be selected during the ordering process. Please be advised that International delivery will be between 8-21 business days from the shipment date, but that is just an indication and no guarantee. Also Covid can cause considerable delays. Divas Rhinestones won't accept responsibility for parcels going missing or have been send to a wrong address. We will sent the items to the shipping address as it's provided on the order.
Shipping fees do not cover duties/tariffs/brokerage fees/taxes. Buyer is solely responsible for those fees.
**Please be advised that the 8-21 days DOES NOT include any time that your country holds your package in customs. Depending on your country this could take additional time.
For any queries regarding shipping fees and parcels please contact us at info@divasrhinestones.com or on the customer service chat on the home page.
